Privacy Policy

Effective: June 1, 2024

Commitment to Privacy

Your privacy is essential to us. This document outlines how your information is collected, used, and protected. We comply fully with GDPR standards.

Contact Details

Questions? Reach out via the website contact form or mail:
RichTVHub, Stall 3 Sitio Calero, Tibag Tarlac City 2300
Email: support@richtvhub.com
Data Controller: Direct Satellite TV Limited

What We Collect

We gather information through:

  • Satellite devices, apps, and servers
  • Cookies, logs, and tracking pixels
    This may include device information, location, and viewing patterns.

Purpose of Data Use

Collected data helps us:

  • Manage your account
  • Customize your content experience
  • Communicate updates
  • Prevent fraud and ensure system integrity

Data Sharing

We only share data with:

  • Partners providing related services
  • Legal authorities, if required

We will not share your data for other purposes without your consent.

Cookies

Cookies help analyze user behaviour and optimize experience. You can disable them in your browser settings, though this may impact service performance.

Your Choices

Through our preferences centre, you can:

  • Opt out of communications
  • Adjust privacy settings

Accessing Your Information

Request a digital copy of your data for free, or a printed copy for £25 (requires ID and proof of address). We’ll respond within 30 days.

Correcting Errors

You may request corrections to inaccurate information by writing to us and providing your user details.

Account and Data Deletion

You can request full deletion of your account. Some data may be retained as required by law or regulation. Backup data will also be purged accordingly.

Security

Your data is stored on protected servers. Payment data is never stored and is encrypted in transit.

Data Transfers

Your data remains within the EU unless securely transferred to compliant jurisdictions with equivalent safeguards.

GDPR Compliance

We ensure transparency and control over your data, allowing access, updates, and deletion as required. Data processing is based on service provision, consent, and legitimate business needs.

Some data must be retained for compliance with legal and governmental requirements.

Policy Updates

We’ll notify you of any significant changes. Your rights will not be reduced without your consent.

Contact Details

Questions? Reach out via the website contact form or mail:

RichTVHub, Stall 3 Sitio Calero, Tibag Tarlac City 2300
Email: support@richtvhub.com